Privacy Policy

Last updated: 12 August 2021


At ORO Malaysia, we are committed to protecting your privacy. This Privacy Policy describes how ORO Malaysia (“ORO”, “we” or “us”) collects, maintains, uses and shares information collected from (“Site”).

We may update this Privacy Policy from time to time. Subject to your rights at law, you agree to be bound by the prevailing terms of this Privacy Policy as updated from time to time. We encourage you to check the latest version of this Privacy Policy regularly.

By using any of our services (“Services”) and voluntarily providing any information, you are acknowledging that you have read, understood and agreed to the provisions of this privacy policy. Your continued use of this site following the posting of any amendments to this Privacy Policy shall constitute your acceptance of such amendments.

Collection and Use of Information

While you browse our site, some information such as your name, email address, company name, phone number and additional information might be collected that may allow you to be identified (“Personal Data”). By providing your Personal Data, you are providing consent for it to be used for the below purposes as well as for our marketing database where we might communicate and promote our solutions.

Personal Data may be collected from you in one of more of the following ways:
(a) When you complete our online form available on our website;
(b) When you subscribe to our newsletter on our website; and
(c) When you submit your Personal Data to us for any other reasons.

Unless permitted by applicable laws, we will not collect Personal Data without your consent.

We may use your personal information for the following purposes:

(a) To enforce this Privacy Policy;
(b) To respond and deal with enquiries, complaints, customer service matters or otherwise communicate with you;
(c) To send you information, promotions, updates, and marketing and advertising materials in relations to our goods and services and that of our group of companies;
(d) To manage, develop and improve our business and operations to serve you better;
(e) To comply with legal and regulatory requirements;
(f) To enforce our legal rights and obligations;
(g) For other purposes for which we have obtained your consent; and
(h) For any other purposes reasonably necessary, ancillary or related to the above specified purposes.

If you have provided us with your Malaysia telephone number(s) and have indicated that you consent to receiving marketing or promotional information via your Malaysia telephone number(s), then from time to time, we may contact you using such Malaysia telephone number(s) (including via voice calls, text, fax or other means) with information about our products and services.


We take precautions to protect the security of Personal Data. We encrypt certain sensitive information using Secure Socket Layer (SSL) technology to ensure that your Personal Data is safe as it is transmitted to us. However, no data transmission over the Internet or any wireless network or over the air is guaranteed to be 100% secure. We take precautions to protect your information, however, no data transmission over the Internet, by wireless device or over the air is guaranteed to be 100% secure. When you provide information to us, we will strive to prevent unauthorized access to your information, both online and offline.

Privacy Options

Should you wish to opt-out from our newsletters or promotional emails, you may do so through the unsubscribe option. Do note that it may take up to 48 hours to process your request.

Third Party Companies

We will never sell, rent, or share your personal information without your permission or as stated in this privacy policy.

Using Cookies

To facilitate and customize your experience with the Website, we store cookies on your computer. A cookie is a small text file that is stored on a User’s computer for record-keeping purposes which contains information about that User. We use cookies to save you time while using the Website, remind us who you are, and track and target User interests in order to provide a customized experience.

Cookies also allow us to collect Non-Personally Identifiable Information from you, like which pages you visited and what links you clicked on. Use of this information helps us to create a more user- friendly experience for all visitors. Most browsers automatically accept cookies, but you may be able to modify your browser settings to decline cookies. Please note that if you decline or delete these cookies, some parts of the Website may not work properly.

Contact Us

If you have any questions or suggestions regarding our Privacy Policy, please contact us at oro_sales@my.oro.

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Suite 12, Level 21, Mercu 3, No.3, Jalan Bangsar, KL Eco City, 59200 Kuala Lumpur.

+6017-431 2198